20+ years supporting organisations from the NHS to finance, legal and charity — across Microsoft 365, Azure, AWS, networking and security. On-site or remote, first fix to full project delivery.
Every role I've held comes down to the same thing: find the real cause, fix it properly, and leave the environment more resilient than I found it.
I harden Microsoft 365 with Defender policies, roll out MFA across the user base and work with tools like Darktrace to close the gaps attackers use.
Disaster recovery and backup that actually restores — cloud DR design, Veeam and cloud backup management, and the testing to prove it works.
PowerShell automation for account creation, joiners/movers/leavers and Active Directory housekeeping — fewer errors, faster onboarding.
Network refreshes planned and delivered with proper change control — Cisco Meraki, LAN/WAN/Wi-Fi, VLAN segmentation and VPN — with minimal disruption.
Licensing, Azure AD / Entra identities, Intune and Endpoint Manager — tidied, documented and managed so it's cost-effective and secure.
VPN, virtual desktops and telephony that just work from anywhere — GlobalProtect, VMware Horizon, Citrix, Teams, Zoom and softphones.
Calm, methodical support in high-stakes environments — clinical systems, regulated finance and legal platforms — with clear escalation when it matters.
A trusted, customer-facing site lead who builds relationships with stakeholders and vendors, and keeps hundreds of users productive day to day.
Device lifecycle done right — imaging, deployment with SCCM / Endpoint Manager, secure wiping, and the process documentation so it stays consistent.
From the server room to the cloud console — the platforms and tools I work with every day.
I'm looking for my next senior IT engineer role in London and the South East. If your team needs steady, experienced hands across cloud, network and security, let's talk.
clwjordan@gmail.com